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Channel: Earned Lessons » Customer Joy
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Startups Are Like Dating

I frequently joke that working at a startup is a great analogy for dating. It generally starts hot and heavy and you don’t know if this is going to be a great relationship or the ex from hell.  Having...

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You are what you index

Twitter Summary:  Search engines only return results for items indexed. The more garbage they add, the more garbage their customers see. Search engines can only return results based on the content they...

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Search Engine Relevance: User Feedback Loop

Twitter Summary: User relevant search results can only be achieved by incorporating a user-centered feedback loop. The largest improvement in the relevancy of modern search engines has been the...

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Information Aggregators: A marketer’s dream

Twitter Summary:  Information aggregators have the best chance at getting the right advertisement to the right person at the right time. Prior to advertising on the web, advertisers were primarily...

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Other people’s postings

Two posts came out in the past few months that I would like to highlight as they both served to remind me that just about every organization is striving to make great environments for their employees...

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Smartphones and Health Systems Research at Intel Seattle

I have a new post up at blog@CACM, “Smartphones and Health Systems Research at Intel Seattle“, about a recent open house I attended at Intel Seattle research labs. One of the biggest factors to success...

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Better GPS Software through user feedback

I have a new post up at blog@CACM, “Better GPS Software through user feedback“, about some of my experiences and frustration in using the software for my myriad of GPS devices. I love my GPS devices...

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The Joy of Building

Twitter Summary: The joy of building and making something successful in any size of organization. I recently signed on to work for Google as an Engineering Director in its Seattle offices. This move...

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Hope vs Fear: Privacy challenges in online health communities.

Twitter Summary: The difficulty in creating privacy controls in online health communities represents the struggle between hope and fear. I have a new post up at blog@CACM, “Hope vs Fear: Privacy...

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Better Game Playing using Parallel Algorithms

Twitter Summary: Innovations in playing the game “Go” using Monte Carlo Tree Search and parallel algorithms. I have a new post up at blog@CACM, ”Better Game Playing using Parallel Algorithms” The post...

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